For any issues with your order cancellation, please contact [email protected]
If you want to cancel the order which has not been confirmed, please select "Cancel Order" under the Order Inquiry section.
Unfortunately, we cannot edit the shipping address after the order is created. For this case, please cancel the order or contact [email protected] for more details.
1. Hconnect.com only allows the return of items purchased online. Unfortunately, we cannot accept product exchanges.2. Items purchased online cannot be refunded or exchanged at the physical stores. We apologize for any inconvenience caused.
※ For partial return, kindly email to [email protected]
|Payment Method||Refund Method||Refund Timing||Description|
|Credit Card||Credit Card Refund||After the confirmation of Product Return, the payment refund will be processed within||
Depending on the credit card billing statement, the payment refund may be reflected in your next statement. Please contact your bank for further details.
1. Shipping fees for returned items will apply and will be deducted from your refund.
2. If the product purchased is currently selling at a price lower than the original payment amount, the refund amount will be based on the original amount paid.