Product Return Application

【Cancellation of order】

For any issues with your order cancellation, please contact [email protected]

If you want to cancel the order which has not been confirmed, please select "Cancel Order" under the Order Inquiry section.

Unfortunately, we cannot edit the shipping address after the order is created. For this case, please cancel the order or contact [email protected] for more details.

【Product Returns / Exchanges】

1. only allows the return of items purchased online. Unfortunately, we cannot accept product exchanges.

2. Items purchased online cannot be refunded or exchanged at the physical stores. We apologize for any inconvenience caused.

【Product Returns】
1. Products that are unused and with the hang tag attached can be returned within 7 days of purchase.


Please provide us the recipient's name / address / contact number and we will arrange for pick up within 7 working days.


Kindly note that returns will not be accepted if we do not receive the items with the original receipt.


Kindly re-pack the items for returns before the collection.


The refund will be processed once the returned items is confirmed in good order.

※ For partial return, kindly email to [email protected]

1. For product returns due to manufacturing defects, please contact [email protected] within 7 days of purchase.
2. Goods returned must be in saleable condition. H:CONNECT reserves the right of final decision in case of any dispute.
3. H:CONNECT reserves the right to refuse the return and refund if the item has been worn or damaged.

【Refund Instructions】
Payment Method Refund Method Refund Timing Description
Credit Card Credit Card Refund After the confirmation of Product Return, the payment refund will be processed within Depending on the credit card billing statement, the payment refund may be reflected in your next statement. Please contact your bank for further details.

1. Shipping fees for returned items will apply and will be deducted from your refund.
2. If the product purchased is currently selling at a price lower than the original payment amount, the refund amount will be based on the original amount paid.
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