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For any manufacturing defects, please contact Customer Service.
- Hconnect.com only allows the return of items purchased online. Unfortunately, we cannot accept product exchanges.
- For hygiene reasons, returns for personal items (such as some accessories and underwear) are not accepted.
Cancellation of order
If you want to cancel the order which has not been confirmed, please select "Cancel Order" under the Order Inquiry section.
Unfortunately, we cannot edit the shipping address after the order is created. For this case, please cancel the order or contact Customer Service for more details.
If you want to cancel your order, please contact customer service.